FAQ
CONTACT
How can I contact Essenza?
If you have any questions, do not hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: essenzacouture@gmail.com
ORDERS & PAYMENT
How can I cancel my order ?
Unfortunately we cannot cancel your order after it has been placed, as we process and package your order as quickly as possible. If the item(s) are not to your liking you can always return them within 14 days.
Which payment methods can I use?
You can pay with Visa, Interact, PayPal, Mastercard, Google Pay, Apple Pay, Are, Shop Pay.
SHIPPING
Do you offer free shipping ?
Yes, we offer free shipping on orders over $150.
What is the delivery date?
2-4 business days.
PRODUCTS
How do I find the right size ?
We advice you to check the size guide on the product page. You can find this by clicking on " size chart". By doing so, you will find the right size for you.
Can I put my item in the wash machine ?
Most of our items can get machine washed at cold temperature, but a few products no so please read the wash prescription on the inside of the label.
RETURN & EXCHANGE
Do you offer exchange ?
No, Essenza does not accept exchange.
What are the return costs ?
You will be charged a small return shipping fee of cad $10 ( this fee can be based on your location ). This will be deducted from your refund.
How long does refund take?
We do our best to process returns after receiving your return in our warehouse, we process it within 10 business days.
Can I return sale item?
Unfortunately we cannot accept returns on sale items.